Experience seamless and unified communication with Advanced Telecom's UCaaS (Unified Communications as a Service). Our cloud-based suite of communication services brings together telephony, voicemail, chat, collaboration tools, and more, accessible through a single application interface on any device. With integration options for popular software and storage applications, as well as advanced features like presence status and automatic contact updates, our UCaaS empowers remote workers, road warriors, and on-site staff to collaborate effectively. Choose from our user type categories and enjoy flexible licensing with a Polycom desktop phone included.

Enhance your business communication capabilities with Advanced Telecom's comprehensive call recording solutions. Capture and manage recorded calls effortlessly with our innovative features. Our recording library automatically catalogs your recordings, allowing you to generate external listen links, add notes, and create snippets for easy organization. Gain valuable insights into agent interactions with live agent call recording. Our industry-leading compression technology ensures efficient use of storage space, maximizing your resources. Unlock valuable insights, optimize efficiency, and empower your business with Advanced Telecom's powerful call recording solutions. Contact us today to explore how we can meet your specific needs.

Unlock valuable insights and optimize your customer communication with Advanced Telecom's comprehensive reporting solutions. Our powerful reports provide in-depth data on customer behavior, allowing you to identify trends and make informed decisions. Gain insights into peak calling times, average wait times, and time to resolution, enabling you to modify the customer journey and staffing for success. Customize your reports by leveraging hundreds of different metrics, tailoring them to your specific requirements. Empower your business with actionable data and streamline your communication strategies with Advanced Telecom's reporting capabilities. Contact us today to discover how our reporting solutions can drive efficiency and success in your customer interactions.

Elevate your customer experience with our cost-effective and customizable cloud contact center solution. Whether you're a large enterprise or a small organization, our contact center empowers you to interact with customers through various channels, including inbound and outbound calls, automated notifications, and digital platforms. With advanced functionality and an easy-to-use interface, our cloud-based solution helps you deliver world-class support and enhance your customer experience without the need for expensive hardware.

Boost productivity and foster collaboration within your organization with newVoice Meeting, a comprehensive collaboration solution designed to keep you connected to your colleagues and customers. Enjoy features such as video collaboration for up to 100 attendees, instant audio and video meetings, screen mirroring, mobile apps for on-the-go meetings, remote desktop screen sharing, easy calendar integrations, secure E-to-E encryption, and more. With newVoice Meeting's cloud-based platform, your remote workers can connect from anywhere without the need for additional equipment, and our tailored solutions ensure seamless integration with your existing communication setup. Whether you're a small business or a large enterprise, our scalable and cost-effective collaboration tool helps you maximize productivity and drive value.

Experience the power of Interactive Voice Response (IVR), an advanced automated system that engages callers, collects information based on their input, and efficiently directs calls to the right recipient. With our IVR solution, we utilize computer telephony integration (CTI) to seamlessly transfer calls to live agents, empowering them with instant access to relevant caller data for a personalized and efficient customer experience.

Enhance customer engagement and streamline communication with Advanced Telecom's SMS Simplified solutions. By leveraging the power of SMS, businesses can instantly respond to customer inquiries, deliver timely information, and automate interactions, all within one platform. With SMS as part of your customer strategy, you can drive growth, increase brand loyalty, and gain a competitive advantage by providing faster response times and a frictionless customer experience. Accessible globally, SMS enables seamless communication with customers across the world, making it an essential channel for businesses to connect and engage with their audience.

Ensure business continuity and uninterrupted communication with Advanced Telecom's disaster recovery solutions for your telecom equipment. Our comprehensive approach safeguards your voice and telephone systems, allowing you to stay connected even in the face of unforeseen circumstances. From PBX failover that seamlessly switches to alternate lines within seconds, to cloud backup solutions and SIP trunk failover, our options provide redundancy and protection against hardware failures, natural disasters, and other disruptions. With our tailored disaster recovery plans and advanced continuity systems, your business can maintain operations, keep employees connected, and ensure seamless communication with clients during any interruption. Contact us today to discuss your business's specific needs and design a cost-effective business continuity plan.